Bookings
A deposit is required in order to secure a date. Until a deposit payment is recieved this is only considered a preliminary booking and the date in question remains available for another party to book.
Cancellations
For individual services we require a minimum of 24 hours notice when canceling an appointment to receive a 100% refund or a minimum of 4 hours notice to receive a 50% refund. Cancellations for group events or for an entire spa party must be made 72 hours in advance in order to receive a refund. Once your appointment date has been reserved for your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows.
Privacy Statement
All customer details held are used solely by The Home Spa and shall not be disclosed to any third parties.
From time to time we may use your details to offer you information about special offers or new products. If you do not wish to recieve such information please email or write to us at the addresses provided and you will be removed from the mailing list.
Liabilty
Our therapists are trained and are members of The British Association of Beauty Therapy & Cosmetology and are fully covered with Beauticians Liability Insurance for your total peace of mind (£2M legal liability cover for accidental injury to customers).
Important Note
Our spa technicians uphold strict professional and ethical standards. Any illicit or sexually-suggestive remarks or advances will result in immediate termination of services. You will be liable for full payment of scheduled services.
Our spa technicians will refuse or terminate a treatment if any of the following apply:
- Broken skin or lesions
- Misconduct such as solicitation or suggestive comments
- Any medical conditions not mentioned at the time of reservation
- Intoxication |
